IVR/SMS Alerts

IVR (Interactive Voice Response)

Orayan Engineering Private Limited partnering with Spice Digital is provide an integrated IVR system along with our cloud based ERP systems IMSLive, Easy Gurukul and XPressEG, thus becoming the first educational ERP solution to provide a very high range of information using IVR.

IVR is the interactive voice response, using which the parents and students can get various information of the institution by calling an IVR number. This will help the parents with limited access to internet or ERP system to gather information and get connected to our ERP system by just calling a simple IVR number.

Benefit of integration IVR system:

Management Benefits

  • Through IVR the institute helps the parents to access information 24/7 thus making it an 24/7 support system for parents.
  • Daily telephonic queries to the institution will reduce enormously, thus will save lots of time and money.
  • The management team will receive detailed module wise report of all the calls received, thus can analyze and understand the requirement of the parents.
  • For admission module IVR can also be used to analyze the quality of queries received along with the mobile number of the caller which can be used for institution promotions.
  • Important calls can be recorded automatically
  • Reducing the communication gap between the parents and management team by providing the quality information.
  • Most of the parents will have knowledge to access IVR system using their mobile phones to get connected to the ERP even if they do not have computer, internet or ERP knowledge.
  • Along with the cloud based ERP system now we are providing cloud telephony services
  • Can also be used as outgoing reminder call to parents for reminders like Fee due or important dates.
  • Can use multiple channels for consecutive calls.
  • Will get reports of number of calls dropped or average waiting time if any. Module wise priorities can be configured like parents calling for admission module will have highest priority as caller with minimum waiting time.
  • Simple implementation process in which the project can go live within 7 working days
  • Zero setup fee

Parents Benefits

  • Easiest way to receive information.
  • Usually schools manage one support number, thus most of the time the number goes busy increasing the waiting time. Using IVR multiple calls can be managed easily.
  • Multi language can be used though currently we are using English.
  • Getting a 24/7 support system from institution for information.